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Friday 14th June 2019 - Repeat Prescription Delay

Dear Patients,

This is to inform you that due to current vacancies in the Dispensary at Pensilva Health Centre it may take slightly longer than the 3 working days to get your repeat prescription ready for collection.  If you want to check if yours is ready before collecting then please do call the practice first.

We are working hard to fill the vacancies and to ensure that we offer the patients the best possible service that we can...

Please be patient with the dispensary staff, they are all working very hard and doing the very best job that they can to reduce the wait...

Many Thanks

Practice Manager for Oak Tree Surgery and Pensilva Health Centre


medication4If you live more than one mile from a community pharmacy or have severe problems with mobility (once approval received from Primary Care Trust) we can dispense your prescription in the surgery. Repeat Prescription requests can be received by hand, post, fax or online.

Dispensary Opening Hours

Monday, Wednesday, Thursday, Friday 08.30 -13:00 & 14:00 -18:00

Tuesdays 08:30 – 13:00 & 14:30 – 18:00

Dispensing Services Provided

Medicines may be collected during dispensary opening hours (stated above).

Repeat Prescriptions

If a medicine is put onto a repeat prescription this means that you can request a further supply without needing to see the doctor every time.

A request slip for your repeat prescriptions is printed on the side slip of your prescription. To order a further supply please tick only the medications which you require and drop the request in the box at the dispensary. You may post your repeat slip to the surgery. Alternatively you can order online using our secure facility, click on the link below.

If you have registered with Patient Access then please click here to order your prescription. 

We are not able to accept telephone requests for repeat prescriptions. This is to avoid confusion over which medication is required.

Please note that we require three working days from the time when your repeat prescription request is received at the surgery to be sure of having your medication available – please make sure that you order in good time.

How to obtain medicines urgently

In hours

Urgent supplies are available to prescribing patients during surgery hours. Please telephone/fax or call in person for your request.

Out of hours

Pharmacy Out of hours Rota can be found on

Medicines are available from the community pharmacies when open. Patients should contact the pharmacies to ascertain whether an emergency supply can be made without a prescription for the medication they require.

If a prescription is required by the pharmacy then the patient should telephone the surgery number 01579 362249 where they will be transferred to the Out of Hours Service and explain they need a prescription for an emergency supply of their medication.

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