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Merger of Oak Tree and Pensilva Surgeries

Oak Tree Surgery  reached an agreement with Pensilva Health Centre and took over  the running of this  practice from 1st January 2018.

Patients at Pensilva Health Centre have  continued  to have a doctor and to benefit from good local care at its surgery.  The Practices have been running independently  since then but  working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.

The Partners would like to merge the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient  care in July 2018. We  have prepared a patient leaflet  which provides further information and FAQs.   Your feedback is important to us and if you wish to comment,   there is provision  in the leaflet for you to do so.   

Merger of Oak Tree and Pensilva Surgeries

Dr Buchanan Leaving

"It is with great regret that I have decided to resign my position as salaried doctor at Pensilva Heath Centre. It has been a difficult year for the practice and for me personally. I was determined to stay until the future of the practice was safe and secure, which I firmly believe it now is, in the capable hands of the Oaktree team. For family reasons, we have decided to move back to Scotland in the summer. I have enjoyed working with the team here have found our patient group to be the most supportive and understanding of any practice I have ever worked at. Thank you all for your patience and perseverance. I wish you all the best for the future."


Telephone Consultations

As you may be aware we have changed the way initial contact with Pensilva Health Centre is managed though the highly successful introduction of a Telephone Consultation Service.

This well proven service has been developed over many years across doctor’s practices in the UK, in fact our GP Partners have been operating this service at their Oak Tree Surgery for more than 5 years with great success.

The benefits to you of the Telephone Consultation Service are: -

  • You get a telephone call from a healthcare professional the same day to have a confidential conversation about your concerns, this could be a Practice Nurse, an Advanced Paramedic, a Nurse Practitioner or a GP
  • The Telephone Consultation can result is any of the following: -
    • Not every patient needs to see a GP and we can offer high quality clinical advice for self-care
    • A prescription for you to collect from our Dispensary or your choice of Pharmacy
    • For those URGENT patients we can offer an appointment today with a Practice Nurse, an Advanced Paramedic, a Nurse Practitioner or GP
    • For those patients with less urgent needs we can offer a pre-booked appointment with your named doctor at a convenient time for you
    • We can offer you a specialist pre-booked appointment with a member of our excellent Health Centre Team which could be a Health Care Assistant, a Phlebotomist, a Practice Nurse, an Advanced Paramedic, a Nurse Practitioner
  • With the Telephone Consultation Service GPs can see more patients with complex clinical needs
  • When appropriate our GP can offer longer appointments

In, summary we believe this system is more likely to offer you the right type of consultation with the right clinician at the right time.

We value your feedback and look forward to improving how we can provide care for you.

Yours sincerely

Pensilva Health Centre GP Partners and Dr. Ian Buchanan, Dr. Lauren Baines

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