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Our Responsibilities to You

    • stethescope_1You will be treated as an active participant in the care you receive, and your doctor will discuss your condition with you and explain the reasons for any treatment. 

    • You will be treated with courtesy and respect. 

    • We will visit you at home if you are too ill to come or to be brought to the surgery. 

    • We will try to arrange for you to see the doctor of your choice within two working days. For urgent matters, we will arrange for you to see the duty doctor on the same day. 

    • We will try to see you within 30 minutes of your appointment time, and you will be offered an explanation if we find that we cannot do this. 

    • If we believe you need to see a specialist, we will discuss this with you and make the necessary arrangements. 

    • We will respect your right to see your computerised medical record, and any written entries made since November 1991. 

    • Whenever possible we will give you at least 24 hours’ notice of any surgery or clinic cancellation. 

    • We will maintain appropriate medical records. 

    • Patients have the right to view their medical records. Please remember that it takes time to arrange for you to see your records, and you may be charged a sum if you require photocopies of information. All requests are required in writing. 

    • We will explain the main purpose of any drugs which are prescribed for you, and will tell you about significant, likely side-effects. 

    • We will review your repeat medication at least once a year and if you wish to discuss any aspect of this, we will be pleased to do so. 

    • We have the right to remove you from our list at any time without giving a reason. However, in general we will try to discuss any difficulties with you at an early stage.

Your Responsibilities to Us

    • Being a patient means that you have responsibilities too. 

    • We expect you to treat the doctors and practice staff with courtesy and respect. 

    • Examination and treatment facilities are better at the surgery, and the less time a doctor spends travelling the more time is available for patients. Please do not ask for a home visit unless absolutely necessary for medical reasons. If we feel that a home visit is not appropriate, we will advise you to come to the surgery. 

    • Please remember that the doctor of your choice will not always be available, as doctors have many other responsibilities in addition to doing surgery consultations. 

    • Please be punctual; arriving late causes delay for other patients. If we are running late, please remember that next time it could be you who needs extra time or your home visit which is causing the delay. 

    • You have the right to be referred to a specialist or to have a second opinion. 

    • Please remember that it takes time to arrange for you to see your records, and you may be charged a sum to cover our costs. 

    • Please tell us promptly if you no longer need or cannot keep your appointment, so that it can be offered to another patient and not wasted. 

    • Please tell us immediately if you change your name, address, telephone number etc. 

    • You should not expect a prescription every time you visit the doctor. Please take your medicines as directed by the doctor, and if you choose to stop taking them, it is sensible to let the doctor know. 

    • Please allow three clear working days’ notice when requesting repeat prescriptions. 

    • You have the right to move to another practice at any time without giving a reason. However, we hope that you will give us the opportunity to discuss any difficulties at an early stage.

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