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Latest News


On Tuesday (21st May 19) we changed our patient record system to our new system EMIS. As we could have predicted there were a few teething problems which meant we weren't up and running as quickly as we would have liked.  Thankfully we are now up and running and all the teams are using the new system and learning as they go to get the best out of the system for the benefit of our patients.

I, on behalf of all the staff at both practices, would like to thank you for your support and understanding then, and your continued support, whilst we catch up and learn, learn, learn!

Don't forget if you have any feedback about this or anything else you can now email me on

Best Wishes

Amanda Tamblin

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

Important News for Migration Day!


Dear Patients,

The big day is nearly upon us!  On Tuesday 21st May 2019 we change over patient record system...  This means that all our patients will have a good online system within a few weeks of the change over called Patient Access.  Our system will be more efficient and a lot quicker so we can offer a more efficient service to you all. 

Please bear with us for a few days whilst our teams are getting used to the new system... 

I thank you in advance for your patience on what is going to be a challenging day!

Don't forget if you have any feedback about this or anything else you can now email me on

Best Wishes

Amanda Tamblin

Practice Manager at Oak Tree Surgery and Pensilva Health Centre

Great News!

East Cornwall have listened to their patient's and are providing their GP Practices with a new electronic patient record system!

Oak Tree Surgery and Pensilva Health Centre are getting ready for the imminent change over and can't wait to start using it...  The benefits for our patients will be obvious from the change of the "Waiting Room" online prescription and appointments service which has had it's issues for our patients both at Oak Tree ad Pensilva. The new system will be called " Patient Access" and will be a much more efficient and easier way to request your repeat prescriptions and book online appointments.  There will be further benefits to using this in the long term future too. There will be more information available so watch this space!  We will be getting details out to you very soon.

There may be a week or two of disruption during the changeover but we are preparing as much as possible to make sure that this minimal and keeping you up-to-date to ensure you know what the change means to you and your usual service.

Don't forget if you have any feedback about this or anything else you can now email me on

Best Wishes

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Easter 2019: The surgery will be closed on Friday 19 April and Monday 22 April 2019 (Bank Holidays).

The surgery will be open as normal from Tuesday 23 April 2019.

Fit Note /Sick Note Change

There is a change to the way that you get a Fit Note/Sick Note following a hospital admission.  Historically when you are in hospital you would have been issued with a sick note for the time that you have been an in-patient only and then if you needed further time to recover and weren't fit for work following your discharge then you would have to contact your GP to issue another one.  This has now changed. From 1st February 2019 Derriford Hospital should now issue a sick note for the length of time you should take to recover before returning for work.  This has been given a bedding in period so at the moment the GP can still issue one if you aren't given one on discharge.

From 1st April 2019 the GP will no longer be able to issue a sick note for patients that have been discharged from hospital.  If you are discharged without a sick note and you need one you will need to contact the PALS Team at Derriford on 01752 439884 or 01752 432564 or you can email them at  They will then contact the discharging doctor to issue you with a sick note.

Best Wishes

Amanda Tamblin

Practice Manager

Change of Opening Hours

Our opening hours are changing from the 1st April 2019. 

Currently we are open from 8:30am - 6:00pm.  Our new hours will be 8:00am - 6:00pm. Telephone calls will still be taken until 6:30pm and these will be taken by the Out of Hours service from 6:00pm and directed appropriately. 

This means that it will be possible to book a telephone call back appointment from 8:00am.

Please note that the Dispensary will continue to open at 8:30am.

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Weather News - Update

Pensilva Health Centre will re-open for emergencies only from 2pm - 6pm this afternoon (Friday 1st February 2019).  We fully expect to be open as usual on Monday 4th February 2019.

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre.

Weather News

Due to the adverse weather conditions yesterday, 31st January 2019, the decision was made to close Pensilva Health Centre at around 4.15pm to reduce risk to our patients coming to the surgery and also to ensure that the staff stayed safe.  The health centre remains closed this morning and this will be reviewed shortly.

Amanda Tamblin

Practice Manager for Oak Tree Surgeryand Pensilva Health Centre.

A word of thanks

The Partners would like to thank Catherine Pickstone for her 22 years of service to the Practice.  Catherine has been a much loved and highly regarded member of the Practice Team over that time.

Having successfully enabled the merger with Oak Tree Surgery Catherine has moved on to pastures new and we wish her every good fortune for the future and her travels. Catherine will be greatly missed.

We are delighted to welcome Gemma Wright as Strategic Practice Manager and we will be appointing an Operations Manager, who will be the main point of contact for patients, shortly.

In the meantime, department leads will be pleased to help you with any queries related to their departments.

Pharmacy2U Letters

We are aware of a recent letter being sent out from a company called Pharmacy2U. We would like to inform our patients that this is not sent from the surgery, is not due to the merger and certainly is not endorsed or approved by us.

The blue and white colouring of the literature, which contains the NHS logo, makes it look like an official NHS leaflet but this is not the case. They are not part of your surgery, your local pharmacy, but are a distance internet only company.

We would like our patients to have a choice but hope you continue to support the services of your surgery or local pharmacy in order to keep these services available.

Oak Tree Surgery  reached an agreement with Pensilva Health Centre and took over  the running of this  practice from 1st January 2018.

Patients at Pensilva Health Centre have  continued  to have a doctor and to benefit from good local care at its surgery.  The Practices have been running independently  since then but  working together to achieve our common aims of creating a resilient and future proof service and providing high quality health care to all of our patients.

The Partners would like to merge the patient lists, GMS contracts and IT systems to allow easier working across both sites in the interests of improved patient  care in July 2018. We  have prepared a patient leaflet  which provides further information and FAQs.   Your feedback is important to us and if you wish to comment,   there is provision  in the leaflet for you to do so.   

Merger of Oaktree and Pensilva 

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