Making an Appointment
We are now operating a Telephone Call Back system which is the safest way for patients to be appropriately treated or advised on the same day
When you ring Pensilva Health Centre the receptionist will ask for your contact details and a brief reason for the request.
This information will be passed to a doctor or nurse practitioner who will call you back to discuss your condition / query.
The doctor or nurse practitioner may ask you to come in, signposted you to the appropriate member of the clinical team, collect a prescription or another course of action.
Attending an Appointment
Please make sure that you check in at reception. We request patients arrive punctually and reserve the right to rebook your appointment if you arrive late.
Please advise us as soon as possible if you are unable to keep an appointment.
We are happy to speak to patients on the telephone. Please advise the receptionist that you wish a telephone consultation and the doctor will phone you between 11.30am – 12.00 noon or 5.30pm - 6.00pm.