Welcome to Pensilva Health Centre
Pensilva Health Centre is a modern, purpose-built surgery with ample car parking facilities for patients. The surgery has good access for disabled patients.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
The practice covers a very large rural area, centred around the village of Pensilva and extending north to the A30 including Upton Cross, Rilla Mill, Henwood, North Hill, Coads Green and Bathpool. East to the borders of Callington, including Linkinhorne and Golberdon. South to the A390 including St Ive and Quethiock. West to Liskeard including Crows Nest, Darite, St Cleer and Common Moor.
Important Patient Information
As many patients will be aware, we have been trying hard to recruit and retain doctors for the practice. We are pleased to tell you that we have now reached an agreement with our neighbouring practice Oak Tree Surgery who will take over the running of the practice from 1st January 2018.
This means you will continue to have a doctor and to benefit from good local care at Pensilva Health Centre.
This has taken a little while to work through, but it means the GP partners at Oak Tree Surgery will become partners on the Pensilva contract.
We are confident that the two practices can work together to achieve our common aims of creating a resilient and future proof service and we are committed to providing high quality health care to all our patients.
What does this mean for Patients?
- As a patient, you won't need to do anything
- From 1st January 2018, you will see some new faces in the surgery, alongside the regular team
- Appointments will be bookable in exactly the same way by calling 01579 362760
We will be writing to patients to explain more about the changes.
Pensilva Health Centre & Oak Tree Surgery
Due to increasing workload and national recruitment issues in general practice, we are currently operating a telephone triage appointment system.
We understand this is very different from the system previously used at the surgery and some patients are not happy with this. Unfortunately we have no other option than to run it this way for the time being.
Some days we only have one doctor on with a nurse practitioner and nursing team. The triage appointment system is the safest way to manage the acute unwell and patients being signposted to the appropriate member of the clinical team.
When you ring the Surgery the receptionist will ask for your contact details and reason for the appointment. This information will be sent to the doctor who will ring you back to discuss your condition/query.
The doctor may ask you to come in, see another member of the clinical team, collect prescription or another course of action.
Once again I apologise if you are not happy with this system but it is the safest way for patients to be appropriately treated or advised on the same day.
Thank you for your understanding.
The Practice Manager
Important - Upgrading to The Waiting Room 2
If you have registered with The Waiting Room, we have now upgraded to The Waiting Room 2. It will give patients all the benefits from the previous Waiting Room service such as booking appointments and ordering repeat prescriptions, with more facilities being added in the near future. For more information on the changes or to register to use the new system, see The Waiting Room 2 Information.
If you have registered with The Waiting Room then please click here to order your prescription. Please be aware The Waiting Room 2 does not give a confirmation email when ordering your medication, you can check the status of your order within the website but no email is sent.
Otherwise please order using the old system however please be advised this system will cease operation in the near future. Click here to order your prescription using the existing system
If you live within one mile of a pharmacy then we are not allowed to dispense for you. Please take your prescription to the pharmacy of your choice
(Site updated 21/12/2017)