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Online Services

Pensilva Health Centre

Pensilva Health Centre is a modern, purpose-built surgery with ample car parking facilities for patients. The surgery has good access for disabled patients.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

The practice covers a very large rural area, centred around the village of Pensilva and extending north to the A30 including Upton Cross, Rilla Mill, Henwood, North Hill, Coads Green and Bathpool. East to the borders of Callington, including Linkinhorne and Golberdon. South to the A390 including St Ive and Quethiock. West to Liskeard including Crows Nest, Darite, St Cleer and Common Moor.

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Patient Access Online Service & E-Consult Returns!                                                                         

Tuesday 9th July 19 (update)

We are pleased to announce our new online service is now available for our patients. The registration process has been improved by the EMIS Health team and the process for registration is detailed below.

Create your Patient Access account

1. To create your account click on https://app.patientaccess.com/registration

2. Enter your personal details. Note: The gender field is optional.

3. Enter your account details. Note: The Mobile phone and Marketing fields are optional. 

4. Accept the terms and conditions.

5. Select Create account.

6. The account is created. Next choose one of the following options:

a) Link your GP practice (to link to your practice).

b) Skip for now (you can always link later using the Navigation pane or the My Account section (available when you select your name)).

7. Your account has been created.

Link to your practice

1. Select Link GP account or select Link Your GP Practice from the navigation pane.

 2. Enter the practice postcode or name of where you are currently registered. 

 3. Select Search.

 4. Select your practice from the list provided.

 5. Select Continue.

 6. Below the question 'Have you received a registration letter from your practice?', select No.

 7. Read the information messages on-screen, then select Continue

 8. Enter your personal details, then select Continue. Note: The personal details must match the details held by your practice.

 9. Enter your account details - email address (please note this must be unique to your account), mobile number (optional), and a password of your choice.    Note: Your password must be at least 8 characters in length, contain at least one upper-case letter, one lower-case letter and one number.

10. Select the box to accept the terms and conditions.

11. Select Register and create account. Your linked account has been created.

                                   

You will get a message informing you your account has been created and you are limited to booking a single appointment. Please note all available online appointments are for a telephone call back.

                                 

If you have registered previously with us for online services, you do not need to bring in proof of Identity, we can use your previously verified documents. However please allow at least one week for your account to be properly activated.

                                 

If you have not previously brought ID to the surgery for verification, you will need to present at the surgery with two forms of ID. One with a photo ID and one with proof of address.

                                  

For help on registering, go to https://support.patientaccess.com/registration/register-without-a-letter

                                    

E-Consult

                                

E-Consult is back and there is no change to this service. Please access and use as you did before our system changeover....

                                          

We would like to thank you for your patience whilst we have been getting the system working for you.

                                   

Kind regards

                                                   

Amanda Tamblin

                                                 

Practice Manager


Computer Issues
Dear Patients,

We are having computer issues this morning so if you do need to call in or need an appointment please do bear with us while we are trying to sort out the issues.

Apologies, we will update you when we are back up and running.

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre


Dear Patient,

Please click on the below link to find out more about the new patient record system being introduced at Oak Tree Surgery and Pensilva Health Centre this coming May 2019.....

With Best Wishes

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre

Introduction of EMIS Patient Record System and what it means to you!


Contact for Feedback and Complaints

We have a new email address for you to use if you wish to contact me to give positive feedback or to raise something that may concern you. 

You can now email me, the Practice Manager, on the following email address:  feedback.oaktreeandpensilva@nhs.net.  This will come directly to me and I will read personally and I will pass the feedback on to the relevant person within the practice and I will fully investigate any concerns that you have and feed this back to you and tell you what actions have been taken for future improvement.

If you would like to talk to me directly then please call the main practice number or email me your contact details and I will contact you back as soon as possible.

All feedback will be appreciated and all concerns raised will be treated seriously and acted on promptly. 

With Best Wishes

Amanda Tamblin

Practice Manager for Oak Tree Surgery and Pensilva Health Centre


Surgery Mission Statement:

Our aim is to provide high quality healthcare for all. Our philosophy is to treat people how we would want to be treated. To us every patient matters.

Our aim is to be as polite and helpful as possible to all patients.  If you consider that you have been treated unfairly or inappropriately, please ask the receptionist to contact the Practice Manager who will be happy to address your concerns.  However, shouting and swearing at staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.

(Site updated 19/07/2019)

Contact Details

Pensilva Health Centre

Contact Telephone

01579 362249
01579 362760
01579 362249
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