Welcome to Pensilva Health Centre
Pensilva Health Centre is a modern, purpose-built surgery with ample car parking facilities for patients. The surgery has good access for disabled patients.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
The practice covers a very large rural area, centred around the village of Pensilva and extending north to the A30 including Upton Cross, Rilla Mill, Henwood, North Hill, Coads Green and Bathpool. East to the borders of Callington, including Linkinhorne and Golberdon. South to the A390 including St Ive and Quethiock. West to Liskeard including Crows Nest, Darite, St Cleer and Common Moor.
New Telephone System
To provide our patients with an improved service we are upgrading our telephone system between Monday 29th January – Thursday 1st February 2018.
Go-live is scheduled between 11:00 – 14:00 Wednesday 31 January, during which time there will be a brief period of telephone disruption whilst BT carry out the transfer of all lines from the old to new improved system.
BT have assured us that they will aim to keep this downtime as short as possible but please note that there may be some disruption at this time.
Thank you in anticipation of your assistance.
We are now operating a Telephone Call Back system which is the safest way for patients to be appropriately treated or advised on the same day
When you ring Pensilva Health Centre the receptionist will ask for your contact details and a brief reason for the request.
This information will be passed to a doctor or nurse practitioner who will call you back to discuss your condition / query.
The doctor or nurse practitioner may ask you to come in, signposted you to the appropriate member of the clinical team, collect a prescription or another course of action.
Thank you in anticipation.
Important Patient Information
As many patients will be aware, we have been trying hard to recruit and retain doctors for the practice. We are pleased to tell you that we have now reached an agreement with our neighbouring practice Oak Tree Surgery who will take over the running of the practice from 1st January 2018.
This means you will continue to have a doctor and to benefit from good local care at Pensilva Health Centre.
This has taken a little while to work through, but it means the GP partners at Oak Tree Surgery will become partners on the Pensilva contract.
We are confident that the two practices can work together to achieve our common aims of creating a resilient and future proof service and we are committed to providing high quality health care to all our patients.
What does this mean for Patients?
- As a patient, you won't need to do anything
- From 1st January 2018, you will see some new faces in the surgery, alongside the regular team
- Appointments will be bookable in exactly the same way by calling 01579 362760
We will be writing to patients to explain more about the changes.
Pensilva Health Centre & Oak Tree Surgery
(Site updated 29/01/2018)