Welcome to Pensilva Health Centre
Pensilva Health Centre is a modern, purpose-built surgery with ample car parking facilities for patients. The surgery has good access for disabled patients.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
The practice covers a very large rural area, centred around the village of Pensilva and extending north to the A30 including Upton Cross, Rilla Mill, Henwood, North Hill, Coads Green and Bathpool. East to the borders of Callington, including Linkinhorne and Golberdon. South to the A390 including St Ive and Quethiock. West to Liskeard including Crows Nest, Darite, St Cleer and Common Moor.
Re Ordering of medication over Christmas & New Year Period 2017/2018
This is to inform you about arrangements for ordering and collecting repeat prescriptions over the Christmas and New Year period.
The surgery and Dispensary will be open as normal except for the 25th & 26th December and 1st January 2018. On Friday 22nd December it would be helpful if you could arrange to have collected routine repeats by 1200 noon, although the dispensary will remain open in the afternoon between 2pm and 6pm.
If your normal order falls during the week beginning 18th December could you please order your prescriptions by December 15th. This will allow our staff sufficient time to order and make up requests to be available for collection to cover the Christmas and New Year period.
Requests can be made in the normal way. Slips can be left in the request box in the foyer, posted or made by fax (01579 363323). In addition there is our on-line ordering sytem.
Thanks for your patience, co-operation and consideration
Due to increasing workload and national recruitment issues in general practice, we are currently operating a telephone triage appointment system.
We understand this is very different from the system previously used at the surgery and some patients are not happy with this. Unfortunately we have no other option than to run it this way for the time being.
Some days we only have one doctor on with a nurse practitioner and nursing team. The triage appointment system is the safest way to manage the acute unwell and patients being signposted to the appropriate member of the clinical team.
When you ring the Surgery the receptionist will ask for your contact details and reason for the appointment. This information will be sent to the doctor who will ring you back to discuss your condition/query.
The doctor may ask you to come in, see another member of the clinical team, collect prescription or another course of action.
Once again I apologise if you are not happy with this system but it is the safest way for patients to be appropriately treated or advised on the same day.
Thank you for your understanding.
The Practice Manager
Important - Upgrading to The Waiting Room 2
If you have registered with The Waiting Room, we have now upgraded to The Waiting Room 2. It will give patients all the benefits from the previous Waiting Room service such as booking appointments and ordering repeat prescriptions, with more facilities being added in the near future. For more information on the changes or to register to use the new system, see The Waiting Room 2 Information.
If you have registered with The Waiting Room then please click here to order your prescription. Please be aware The Waiting Room 2 does not give a confirmation email when ordering your medication, you can check the status of your order within the website but no email is sent.
Otherwise please order using the old system however please be advised this system will cease operation in the near future. Click here to order your prescription using the existing system
If you live within one mile of a pharmacy then we are not allowed to dispense for you. Please take your prescription to the pharmacy of your choice
(Site updated 16/11/2017)